Ace 3 Privacy Policy

Welcome to ace 3. We believe your privacy is a fundamental right. This Privacy Policy explains how ace 3 handles your personal data and what rights you have.

Ace 3 is a trusted online gaming platform for users in Bangladesh. When you use our services, you share certain personal information with us. This Privacy Policy clearly outlines how we use that information, how long we retain it, and how we keep it secure.

This policy applies to the ace 3 website, mobile app, and all other digital services. By using the site, you are considered to have agreed to this privacy policy.

Ace 3 collects various types of information from you. This data falls into three main categories — information you provide directly, information collected automatically, and information received from third parties.

We only collect information that is necessary to provide our services. ace 3 does not collect any data beyond what is required.

Ace 3 uses your personal data only for specific, legitimate purposes. In accordance with our Privacy Policy, the key reasons for using your data are outlined below.

• To create, manage, and complete the verification of your account.
• To process all financial transactions, including deposits and withdrawals.
• To detect and prevent fraud, money laundering, and other unlawful activity.
• To handle customer support and resolve complaints.
• To provide a personalized gaming experience tailored to your preferences.
• To send bonuses and promotional offers (with your consent).
• To improve the security and performance of the platform.
• To meet legal obligations and satisfy regulatory requirements.

Ace 3 does not sell or rent your personal data to any third party. However, data may be shared in certain specific circumstances.

• Payment Processor: To process financial transactions with payment providers such as bKash, Nagad, and Rocket.
• Legal Authorities: In response to a lawful order from the Government of Bangladesh or a court of competent jurisdiction.
• Technology Partner: With trusted software service providers who operate the platform and adhere to our privacy standards.
• Fraud Prevention Agencies: With accredited agencies that assist in detecting illegal activity.

Ace 3 never transfers your personal data to advertisers or marketing agencies.

The ace 3 website and app use cookies and similar technologies to enhance your browsing experience and improve platform performance.

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your language preference and settings.
• Analytics Cookies: Helps analyze how users interact with and navigate the site.
• Performance Cookies: Monitors page load times and overall platform performance.

You can disable non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

Ace 3 does not retain your data longer than necessary. Retention periods vary depending on the type of data.

Once the designated retention period expires, data is securely and permanently deleted or anonymized.

Ace 3 uses industry-leading technology to protect your personal data. Our security infrastructure is continuously updated and tested.

• 256-bit TLS/SSL encryption is applied to all data transfers.
• Passwords are stored using bcrypt hashing — unreadable to anyone, including ace 3.
• Financial data is encrypted in accordance with PCI DSS standards.
• Multi-factor authentication and AI-powered monitoring to detect suspicious login activity.
• Regular security audits are conducted on our servers and databases.
• Access to data by ace 3 staff is strictly limited and controlled.

Under ace 3's Privacy Policy, you have a number of important rights. We respect these rights and are always ready to help you exercise them.

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You can receive your data in a portable format.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@ace3.app or reach out via live chat. We'll respond within 48 hours.

Ace 3 does not knowingly collect data from anyone under the age of 18. Our platform is intended exclusively for adults.

• Age is verified at registration. Accounts found to belong to minors will be terminated immediately.
• Any data collected from a minor will be deleted immediately upon discovery.
• Parents or guardians may request the deletion of data on behalf of their child.

Ace 3 primarily stores data on servers in Bangladesh. However, certain technology services may require international data transfers.

• The highest security standards are maintained for all international transfers.
• We verify whether the recipient country or organisation provides an adequate level of data protection.
• Agreements equivalent to the European Standard Contractual Clauses (SCC) are signed.

For details on international transfers, please contact our support team.

Ace 3 may update this Privacy Policy as needed. We will notify you of any significant changes in advance via email or notification.

• The date of any changes will be noted at the top of the page under "Last Updated".
• For significant changes, advance notification will be sent to your registered email address.
• Continued use of the site following any changes will be considered acceptance of the updated policy.
• We will provide previous versions of the policy upon request.

For any questions, concerns, or requests regarding our privacy policy, please contact ace 3. Our privacy team is always ready to respond.

• Email: support@ace3.app
• Live Chat: Available 24/7 via website or app
• Response Time: Up to 48 hours

If you believe your privacy rights have been violated and ace 3 has been unable to resolve the matter to your satisfaction, you may lodge a complaint with the relevant regulatory authority.